June 4th Trip Insurance Update

Dear MHS Music Parents,

 Although I do not know what the travel insurance claim process looks like from the parent perspective, I am happy to help clarify and share anything that I have learned (either from our travel agency or from our parents who are further in the process).  With that in mind, I’ve tried to summarize all that I know in order to assist.  I hope this information makes the process easier for all.

 Step 1: (message from First Choice Educational Tours)
We are working with the vendors on obtaining refunds on your behalf.  All families have the cancel for any reason insurance and should email tgpittsfordclaims@tours4students.com the following information to open their claim:

 School Name and Trip: Pittsford Mendon High School Music Trip to New York City

Parent Name

Student Name

Phone Number

Address

Email

Trip Dates: 4/17/20 – 4/19/20

Once we receive this information we will forward it to Travel Guard on your behalf.  They will send you further documents to fill out to the best of your ability.  Please know, we are working on refunds on your behalf from vendors and you will be filing for the difference between what you paid and what we are able to get back for you.

Step 2: Filling out claim forms from AIG Travel Insurance (message from First Choice)

Here is what parents need to complete on the claim forms.
All the information does not need to be filled out and there is no policy number for a group policy.

Fill out the following...

Trip Cancellation Form
Questions
1) Non-Medical
2) COVID-19 School Cancelled
3) Student Name
7) Tours/Excursions - Amount you paid (plan to provide either cancelled checks or a copy of their credit card statement blacking out acct. #'s)

Since the trip is a Tour through us, as a Tour Company they (parents) are safe to lump it all under Tours/Excursions Line (including transportation and hotel amounts).  They do not need to provide any answers for sections 4 or 5.  There is no policy number as this is a group product purchased for the entire groups.  The product number #008905 can go in the policy number line.

General Information Form
Date of Booking - When you paid the deposit (deposit was due by October 18, 2019)
Trip Departure - Day trip was leaving (April 17, 2020)
Trip Return - Day trip was returning to school (April 19, 2020)

Sign page two.

Clarification from parent questions
To help with tracking down your financial records, here is a summary of payments due.  Originally, we asked for a down payment of $295 made out to First Choice Educational Tours that was due by October 18, 2019.  Then the district revised its policy requiring trip insurance.  We then revised the down payment to $331.80 (still due on 10/18).  You may have written one check for $331.80 or two separate checks totaling that amount ($295 + $36.80).  The remaining balance payment ($384.37 if no individual fund raising profits were earned) was then due on February 14, 2020 (also made out to First Choice).

If you did not yet receive the claim forms from AIG, you may want to contact them directly to check the status.  Here is their info.

AIG Claims, Inc.
PO Box 47
Stevens Point, WI 54481
Tel: 1-800-826-1300
Email: claimsdoc@aig.com
Fax: 1-715-295-1113 OR 1-715-345-1141

I’m sorry to hear from some of you that communication from the company has not been speedy.  I’m happy to pool all information from you as you go through this process so that all may benefit.  Please feel free to share what you’ve learned or ask further questions and I will do my best to help.
Thank you all.

Paul Maguda