NYS Office of Mental Health

  • Emotional Support Line: 1-844-863-9314

    The Emotional Support Line provides free and confidential support, helping callers experiencing increased anxiety due to the COVID-19 emergency. The Help Line is staffed by mental health professionals, who have received training in crisis counseling.

    Reach Out 1-844-863-9314

URMC Resources

  • The Behavioral Health Crisis Call Line is open and available for support. Our Crisis Call Line is available to kids, teens, families, and adults who may be coping with issues related to a mental illness, for example, a panic or anxiety attack, but who do not feel the need to visit our Psychiatric Emergency Department. Contact 275-8686. Hours of operation: Monday–Friday 7 a.m.–8 p.m.; Saturday-Sunday 10 a.m. – 6:30 p.m.

    Mobile Crisis also continues to be operational, call 211 or Lifeline (275-5151). The Mobile Crises Team is a mobile psychiatric emergency team for individuals and families within Monroe County who are experiencing a crisis in mental health. CPEP also remains operational and should be used for acute mental health crises.